Overview
Spreetail Customer Portal
Get Access: To gain access to the Spreetail Customer Portal, please contact [email protected]
The Spreetail Customer Portal is a comprehensive 3PL management platform providing full visibility and control over your fulfillment operations, orders, inventory, and logistics. Experience real-time insights, powerful analytics, and seamless integration with your business operations.
Why Choose the Spreetail Customer Portal?
Key Features
📊 Dashboard - Real-Time Analytics at Your Fingertips
Get a comprehensive overview of your fulfillment operations with our powerful dashboard.
Performance Metrics
GMV (Gross Merchandise Value)
- Total order value tracking
- Currency toggle (GBP/EUR)
- Real-time updates
Labels/Tracking IDs
- Count of shipped orders with tracking numbers
- Delivery status overview
Live SKUs
- Active SKUs currently in inventory
- Comparison against agreed SKU list
- Stock status indicators
OOS% (Out of Stock)
- Percentage of agreed SKUs with zero inventory
- Low stock alerts
- Inventory health monitoring
Delivery Performance
OTS% (On Time Shipment)
- Percentage of orders shipped by dispatch deadline
- Split by UK/EU regions
- Performance tracking over time
OTD% (On Time Delivery)
- Percentage of orders delivered within expected timeframes
- Regional breakdown (UK/EU)
- Customer satisfaction metrics
OTP% (On Time Processing)
- Percentage of orders processed on time
- Operational efficiency tracking
Prime Status Tracking
Overall Prime Status
- Prime eligibility across all products
- Real-time status updates
Prime SKU Status
- Per-SKU Prime eligibility breakdown
- Amazon SubSource tracking
- Detailed eligibility insights
Dashboard Features
- Flexible Date Filtering: Today, This Week, Last Week, This Month, Last Month, or Custom ranges
- Dual View Modes: Toggle between Dispatch Date and Order Date filtering
- Visual Analytics: Order status distribution charts (Shipped, Processing, Cancelled)
- Channel Breakdown: Analytics by channel (Amazon UK, Amazon DE, eBay, Shopify, etc.)
- PO Tracking: Active Purchase Orders count and status
📦 Orders Management - Complete Order Control
Manage your entire order lifecycle from a single, intuitive interface.
Order Visibility
- Complete Order Listing: View all orders with comprehensive details
- Real-Time Status: Live order status updates
- Customer Information: Full customer details and shipping addresses
- Item Breakdown: Detailed SKU, quantity, and pricing information
- Tracking Integration: Real-time tracking status via Parcellab integration
Advanced Filtering & Search
Search & Filter Options
Order Actions
Create Order (Beta)
- Bulk order creation via XLSX upload
- Real-time inventory validation
- Streamlined order entry process
Export Functionality
- Download orders as CSV
- Customizable column selection
- Date range filtering for exports
Order Cancellation
- Cancel orders directly via Linnworks API integration
- Instant status updates
Force Sync
- Manually refresh order data from source systems
- Ensure data accuracy
Order Details
Order Details Modal
📋 Inventory Management - Real-Time Stock Control
Maintain optimal inventory levels with comprehensive stock management tools.
Stock Overview
Real-Time Stock Levels
- Live inventory across all locations
- Multi-location support (UK NDC, EU Central, UK Returns)
- Instant stock updates
SKU Management
- Complete SKU listing with quantities
- Location tracking
- Status indicators
Low Stock Alerts
- Configurable threshold settings
- Proactive notifications
- Prevent stockouts
T7DS (Trailing 7 Day Sales) Metrics
Sales Velocity Analysis
- Calculated sales velocity per SKU
- Days of Cover estimation
- Demand forecasting insights
Stock Status Indicators
- Good: Healthy stock levels
- Warning: Approaching low stock
- Low: Action required
- Critical: Immediate attention needed
Inventory Features
- Multi-Location Support: Track inventory across UK NDC, EU Central, and UK Returns
- Server-Side Sorting: Sort by any column for efficient data analysis
- Item History Viewer: Complete stock movement history
- FIFO Tracking: Stock age tracking calculated on-demand from Linnworks API
- Force Sync: Refresh inventory data instantly
Stock Details
Stock Details Modal
📥 Inbound / Purchase Orders - Complete PO Management
Track and manage your purchase orders from creation to delivery.
Purchase Order Management
Complete PO Listing
- All purchase orders in one view
- Delivery tracking and status
- Supplier information
Status Tracking
- Open: PO created, awaiting delivery
- Partial: Partially received
- Received: Fully received
- Completed: Processed and closed
PO References
- Delivery number tracking
- Linnworks PO number reference
- Supplier PO numbers
PO Features
- Real-Time Updates: Delivery status updates as they happen
- Stock Reconciliation: Track expected vs received quantities
- Supplier Integration: Seamless supplier data flow
- Delivery Tracking: Expected vs received quantity tracking
- Progress Calculation: Delivery percentage calculation
PO Details
Purchase Order Details
🔄 Returns Management - Streamlined Returns Processing
Efficiently manage returns with comprehensive tracking and classification.
Returns Visibility
Complete Returns Listing
- All returns in one centralized view
- Photo gallery integration
- Status tracking
Classification System
- RTI (Return to Inventory): Items ready for restocking
- Grade A: Like-new condition
- Grade B: Good condition with minor wear
- Grade C: Acceptable condition
Filtering Options
- Classification filtering
- Date range filtering
- Warehouse filtering
- Return reason tracking
Returns Features
Photo Gallery
- S3 presigned URLs for secure image access
- Auto-refresh for expired URLs
- Multiple photo viewing per return
Return Information
- Tracking ID and customer details
- Return reason classification
- Warehouse location
- Item condition details
Returns Details
Returns Details Modal
👥 User Management & Authentication - Secure Access Control
Enterprise-grade security with role-based access control.
Role-Based Access Control
Authentication Features
- Secure Login: DynamoDB-based authentication
- Persistent Sessions: Stay logged in across devices
- Permission-Based UI: Features automatically hidden based on role
- PII Control: Customer data visibility controlled by permissions
Security: All user access is logged and monitored. PII (Personally Identifiable Information) is only visible to users with appropriate permissions.
🎭 Demo Mode - Experience the Portal
Try the portal with realistic demo data before committing.
Demo Features
Spremo Account
- Fully functional demo environment
- Realistic mock data across all features
- No real API calls - fully simulated
Demo Coverage
- Dashboard with sample metrics
- Sample orders with various statuses
- Demo inventory data
- Sample purchase orders
- Demo returns with classifications
Try Before You Buy: Experience all portal features with our demo account. Contact [email protected] to request demo access.
🆘 Support & Documentation - Always Here to Help
Comprehensive support resources at your fingertips.
Support Page
- Contact Information: Direct access to support team
- FAQ Section: Answers to common questions
- Troubleshooting Guides: Step-by-step problem resolution
Documentation Page
- User Guides: Comprehensive feature documentation
- Best Practices: Tips for optimal portal usage
- Video Tutorials: Visual learning resources
⚡ Cross-Cutting Features - Power Your Workflow
Features that enhance every aspect of the portal.
Data Export
Available Everywhere
- CSV export on Orders, Inventory, and Purchase Orders
- Customizable column selection
- Date range filtering for exports
Export Features
- One-click export functionality
- Custom data selection
- Scheduled exports (coming soon)
Real-Time Sync
Force Sync Capabilities
- Force sync buttons on all major pages
- Background refresh capabilities
- Last updated timestamps
Sync Features
- Instant data refresh
- Background updates
- Sync status indicators
Responsive Design
Mobile-Friendly
- Optimized for all devices
- Touch-friendly interface
- Responsive layouts
User Experience
- Collapsible sidebar navigation
- Dark theme optimized for extended use
- Intuitive interface design
Getting Started
Step 1: Request Access
Contact [email protected] to request access to the Customer Portal. Our team will:
- Set up your account
- Configure your permissions
- Provide login credentials
- Schedule an onboarding session
Step 2: Explore Demo Mode
Before going live, explore the portal features using our demo account:
- Familiarize yourself with the interface
- Test all features with sample data
- Understand the workflow
- Ask questions during onboarding
Step 3: Configure Your Settings
Once you have access:
- Set up your user preferences
- Configure notification settings
- Customize dashboard views
- Set inventory thresholds
Step 4: Start Managing Operations
Begin using the portal for:
- Order tracking and management
- Inventory monitoring
- Purchase order tracking
- Returns processing
Benefits at a Glance
Feature Comparison
| Feature | Basic Access | Manager | Admin |
|---|---|---|---|
| Dashboard View | ✅ | ✅ | ✅ |
| Order Management | ✅ | ✅ | ✅ |
| Inventory View | ✅ | ✅ | ✅ |
| Purchase Orders | ✅ | ✅ | ✅ |
| Returns Management | ✅ | ✅ | ✅ |
| Data Export | ✅ | ✅ | ✅ |
| User Management | ❌ | ❌ | ✅ |
| API Access | ✅ | ✅ | ✅ |
| Advanced Analytics | ✅ | ✅ | ✅ |
Next Steps
- Request Access: Contact [email protected]
- Explore Demo: Try the demo account to see all features
- Schedule Onboarding: Book a session with our team
- Start Using: Begin managing your operations
Support
Need Help? Our support team is here to assist you:
- Email: [email protected]
- Portal Support: Available within the portal
- Documentation: Comprehensive guides and tutorials
Related Documentation
- Getting Started Guide - Begin your API integration journey
- Integration Flow - Understand integration options
- Authentication Guide - Learn about API authentication
- API Overview - High-level API architecture
Ready to Get Started? Contact [email protected] today to request access to the Spreetail Customer Portal and transform your fulfillment operations.
Updated 1 day ago