Customer Portal For all your Brand Needs
Spreetail Customer Portal
Get Access: To gain access to the Spreetail Customer Portal, please contact [email protected]
The Spreetail Customer Portal is a comprehensive 3PL management platform providing full visibility and control over your fulfillment operations, orders, inventory, and logistics. Experience real-time insights, powerful analytics, and seamless integration with your business operations.
Why Choose the Spreetail Customer Portal?
Monitor your operations with live dashboards and instant updates
Manage orders, inventory, and returns from one central platform
Make data-driven decisions with comprehensive metrics and insights
Key Features
📊 Dashboard - Real-Time Analytics at Your Fingertips
Get a comprehensive overview of your fulfillment operations with our powerful dashboard.
Performance Metrics
GMV (Gross Merchandise Value)
- Total order value tracking
- Currency toggle (GBP/EUR)
- Real-time updates
Labels/Tracking IDs
- Count of shipped orders with tracking numbers
- Delivery status overview
Live SKUs
- Active SKUs currently in inventory
- Comparison against agreed SKU list
- Stock status indicators
OOS% (Out of Stock)
- Percentage of agreed SKUs with zero inventory
- Low stock alerts
- Inventory health monitoring
Delivery Performance
OTS% (On Time Shipment)
- Percentage of orders shipped by dispatch deadline
- Split by UK/EU regions
- Performance tracking over time
OTD% (On Time Delivery)
- Percentage of orders delivered within expected timeframes
- Regional breakdown (UK/EU)
- Customer satisfaction metrics
OTP% (On Time Processing)
- Percentage of orders processed on time
- Operational efficiency tracking
Prime Status Tracking
Overall Prime Status
- Prime eligibility across all products
- Real-time status updates
Prime SKU Status
- Per-SKU Prime eligibility breakdown
- Amazon SubSource tracking
- Detailed eligibility insights
Dashboard Features
- Flexible Date Filtering: Today, This Week, Last Week, This Month, Last Month, or Custom ranges
- Dual View Modes: Toggle between Dispatch Date and Order Date filtering
- Visual Analytics: Order status distribution charts (Shipped, Processing, Cancelled)
- Channel Breakdown: Analytics by channel (Amazon UK, Amazon DE, eBay, Shopify, etc.)
- PO Tracking: Active Purchase Orders count and status
📦 Orders Management - Complete Order Control
Manage your entire order lifecycle from a single, intuitive interface.
Order Visibility
- Complete Order Listing: View all orders with comprehensive details
- Real-Time Status: Live order status updates
- Customer Information: Full customer details and shipping addresses
- Item Breakdown: Detailed SKU, quantity, and pricing information
- Tracking Integration: Real-time tracking status via Parcellab integration
Order Actions
Create Order (Beta)
- Bulk order creation via XLSX upload
- Real-time inventory validation
- Streamlined order entry process
Export Functionality
- Download orders as CSV
- Customizable column selection
- Date range filtering for exports
Order Cancellation
- Cancel orders directly via Linnworks API integration
- Instant status updates
Force Sync
- Manually refresh order data from source systems
- Ensure data accuracy
Order Details
Order Details Modal
| Section | Details |
|---|---|
| Order Information | Full order details and metadata Order timeline and status history Payment and billing information |
| Item Details | Complete item breakdown with SKUs Quantities and pricing Product information |
| Customer Information | Shipping address (PII-permission controlled) Customer contact details Delivery preferences |
| Tracking & Performance | Real-time tracking timeline from Parcellab OTS/OTD status indicators Delivery performance metrics |
📋 Inventory Management - Real-Time Stock Control
Maintain optimal inventory levels with comprehensive stock management tools.
Stock Overview
Real-Time Stock Levels
- Live inventory across all locations
- Multi-location support (UK NDC, EU Central, UK Returns)
- Instant stock updates
SKU Management
- Complete SKU listing with quantities
- Location tracking
- Status indicators
Low Stock Alerts
- Configurable threshold settings
- Proactive notifications
- Prevent stockouts
T7DS (Trailing 7 Day Sales) Metrics
Sales Velocity Analysis
- Calculated sales velocity per SKU
- Days of Cover estimation
- Demand forecasting insights
Stock Status Indicators
- Good: Healthy stock levels
- Warning: Approaching low stock
- Low: Action required
- Critical: Immediate attention needed
Inventory Features
- Multi-Location Support: Track inventory across UK NDC, EU Central, and UK Returns
- Server-Side Sorting: Sort by any column for efficient data analysis
- Item History Viewer: Complete stock movement history
- FIFO Tracking: Stock age tracking calculated on-demand from Linnworks API
- Force Sync: Refresh inventory data instantly
Stock Details
Stock Details Modal
| Section | Details |
|---|---|
| SKU Information | Detailed SKU information Product specifications Dimensions and weight data |
| Stock History | Complete stock movement history Inbound and outbound tracking Historical trends |
| Location Details | Multi-location breakdown Stock distribution Transfer tracking |
📥 Inbound / Purchase Orders - Complete PO Management
Track and manage your purchase orders from creation to delivery.
Purchase Order Management
Complete PO Listing
- All purchase orders in one view
- Delivery tracking and status
- Supplier information
Status Tracking
- Open: PO created, awaiting delivery
- Partial: Partially received
- Received: Fully received
- Completed: Processed and closed
PO References
- Delivery number tracking
- Linnworks PO number reference
- Supplier PO numbers
PO Features
- Real-Time Updates: Delivery status updates as they happen
- Stock Reconciliation: Track expected vs received quantities
- Supplier Integration: Seamless supplier data flow
- Delivery Tracking: Expected vs received quantity tracking
- Progress Calculation: Delivery percentage calculation
PO Details
Purchase Order Details
| Section | Details |
|---|---|
| Item Breakdown | Material information SKU details Barcode tracking Quantity ordered vs received |
| Delivery Status | Expected delivery dates Actual delivery tracking Partial delivery handling |
| Export Options | CSV export functionality Customizable data selection Report generation |
🔄 Returns Management - Streamlined Returns Processing
Efficiently manage returns with comprehensive tracking and classification.
Returns Visibility
Complete Returns Listing
- All returns in one centralized view
- Photo gallery integration
- Status tracking
Classification System
- RTI (Return to Inventory): Items ready for restocking
- Grade A: Like-new condition
- Grade B: Good condition with minor wear
- Grade C: Acceptable condition
Filtering Options
- Classification filtering
- Date range filtering
- Warehouse filtering
- Return reason tracking
Returns Features
Photo Gallery
- S3 presigned URLs for secure image access
- Auto-refresh for expired URLs
- Multiple photo viewing per return
Return Information
- Tracking ID and customer details
- Return reason classification
- Warehouse location
- Item condition details
Returns Details
Returns Details Modal
| Section | Details |
|---|---|
| Return Information | Complete return details Customer information Return reason and classification |
| Photo Gallery | Multiple photo viewing High-resolution images Secure access via S3 |
| Item Classification | Condition assessment Grade classification Restocking eligibility |
👥 User Management & Authentication - Secure Access Control
Enterprise-grade security with role-based access control.
Role-Based Access Control
Full access to all features and user management capabilities
Access to operations without user management
Read-only access to data and reports
Authentication Features
- Secure Login: DynamoDB-based authentication
- Persistent Sessions: Stay logged in across devices
- Permission-Based UI: Features automatically hidden based on role
- PII Control: Customer data visibility controlled by permissions
Security: All user access is logged and monitored. PII (Personally Identifiable Information) is only visible to users with appropriate permissions.
🎭 Demo Mode - Experience the Portal
Try the portal with realistic demo data before committing.
Demo Features
Spremo Account
- Fully functional demo environment
- Realistic mock data across all features
- No real API calls - fully simulated
Demo Coverage
- Dashboard with sample metrics
- Sample orders with various statuses
- Demo inventory data
- Sample purchase orders
- Demo returns with classifications
Try Before You Buy: Experience all portal features with our demo account. Contact [email protected] to request demo access.
🆘 Support & Documentation - Always Here to Help
Comprehensive support resources at your fingertips.
Support Page
- Contact Information: Direct access to support team
- FAQ Section: Answers to common questions
- Troubleshooting Guides: Step-by-step problem resolution
Documentation Page
- User Guides: Comprehensive feature documentation
- Best Practices: Tips for optimal portal usage
- Video Tutorials: Visual learning resources
⚡ Cross-Cutting Features - Power Your Workflow
Features that enhance every aspect of the portal.
Data Export
Available Everywhere
- CSV export on Orders, Inventory, and Purchase Orders
- Customizable column selection
- Date range filtering for exports
Export Features
- One-click export functionality
- Custom data selection
- Scheduled exports (coming soon)
Real-Time Sync
Force Sync Capabilities
- Force sync buttons on all major pages
- Background refresh capabilities
- Last updated timestamps
Sync Features
- Instant data refresh
- Background updates
- Sync status indicators
Responsive Design
Mobile-Friendly
- Optimized for all devices
- Touch-friendly interface
- Responsive layouts
User Experience
- Collapsible sidebar navigation
- Dark theme optimized for extended use
- Intuitive interface design
Getting Started
Step 1: Request Access
Contact [email protected] to request access to the Customer Portal. Our team will:
- Set up your account
- Configure your permissions
- Provide login credentials
- Schedule an onboarding session
Step 2: Explore Demo Mode
Before going live, explore the portal features using our demo account:
- Familiarize yourself with the interface
- Test all features with sample data
- Understand the workflow
- Ask questions during onboarding
Step 3: Configure Your Settings
Once you have access:
- Set up your user preferences
- Configure notification settings
- Customize dashboard views
- Set inventory thresholds
Step 4: Start Managing Operations
Begin using the portal for:
- Order tracking and management
- Inventory monitoring
- Purchase order tracking
- Returns processing
Benefits at a Glance
Reduce manual work with automated processes and real-time updates
Make data-driven decisions with comprehensive analytics
See your entire operation at a glance
Grow your business with tools that scale with you
Access your data anytime, anywhere
Bank-level security with role-based access
Feature Comparison
| Feature | Basic Access | Manager | Admin |
|---|---|---|---|
| Dashboard View | ✅ | ✅ | ✅ |
| Order Management | ✅ | ✅ | ✅ |
| Inventory View | ✅ | ✅ | ✅ |
| Purchase Orders | ✅ | ✅ | ✅ |
| Returns Management | ✅ | ✅ | ✅ |
| Data Export | ✅ | ✅ | ✅ |
| User Management | ❌ | ❌ | ✅ |
| API Access | ✅ | ✅ | ✅ |
| Advanced Analytics | ✅ | ✅ | ✅ |
Next Steps
- Request Access: Contact [email protected]
- Explore Demo: Try the demo account to see all features
- Schedule Onboarding: Book a session with our team
- Start Using: Begin managing your operations
Support
Need Help? Our support team is here to assist you:
- Email: [email protected]
- Portal Support: Available within the portal
- Documentation: Comprehensive guides and tutorials
Related Documentation
- Getting Started Guide - Begin your API integration journey
- Integration Flow - Understand integration options
- Authentication Guide - Learn about API authentication
- API Overview - High-level API architecture
Ready to Get Started? Contact [email protected] today to request access to the Spreetail Customer Portal and transform your fulfillment operations.
Updated 7 months ago