Spreetail Customer Portal

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Get Access: To gain access to the Spreetail Customer Portal, please contact [email protected]

The Spreetail Customer Portal is a comprehensive 3PL management platform providing full visibility and control over your fulfillment operations, orders, inventory, and logistics. Experience real-time insights, powerful analytics, and seamless integration with your business operations.

Why Choose the Spreetail Customer Portal?

Key Features

📊 Dashboard - Real-Time Analytics at Your Fingertips

Get a comprehensive overview of your fulfillment operations with our powerful dashboard.

Performance Metrics

GMV (Gross Merchandise Value)

• Total order value tracking
• Currency toggle (GBP/EUR)
• Real-time updates

Labels/Tracking IDs

• Count of shipped orders with tracking numbers
• Delivery status overview

Live SKUs

• Active SKUs currently in inventory
• Comparison against agreed SKU list
• Stock status indicators

OOS% (Out of Stock)

• Percentage of agreed SKUs with zero inventory
• Low stock alerts
• Inventory health monitoring

Delivery Performance

OTS% (On Time Shipment)

• Percentage of orders shipped by dispatch deadline
• Split by UK/EU regions
• Performance tracking over time

OTD% (On Time Delivery)

• Percentage of orders delivered within expected timeframes
• Regional breakdown (UK/EU)
• Customer satisfaction metrics

OTP% (On Time Processing)

• Percentage of orders processed on time
• Operational efficiency tracking

Prime Status Tracking

Overall Prime Status

• Prime eligibility across all products
• Real-time status updates

Prime SKU Status

• Per-SKU Prime eligibility breakdown
• Amazon SubSource tracking
• Detailed eligibility insights

Dashboard Features

• Flexible Date Filtering: Today, This Week, Last Week, This Month, Last Month, or Custom ranges
• Dual View Modes: Toggle between Dispatch Date and Order Date filtering
• Visual Analytics: Order status distribution charts (Shipped, Processing, Cancelled)
• Channel Breakdown: Analytics by channel (Amazon UK, Amazon DE, eBay, Shopify, etc.)
• PO Tracking: Active Purchase Orders count and status

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📦 Orders Management - Complete Order Control

Manage your entire order lifecycle from a single, intuitive interface.

Order Visibility

• Complete Order Listing: View all orders with comprehensive details
• Real-Time Status: Live order status updates
• Customer Information: Full customer details and shipping addresses
• Item Breakdown: Detailed SKU, quantity, and pricing information
• Tracking Integration: Real-time tracking status via Parcellab integration

Order Actions

Create Order (Beta)

• Bulk order creation via XLSX upload
• Real-time inventory validation
• Streamlined order entry process

Export Functionality

• Download orders as CSV
• Customizable column selection
• Date range filtering for exports

Order Cancellation

• Cancel orders directly via Linnworks API integration
• Instant status updates

Force Sync

• Manually refresh order data from source systems
• Ensure data accuracy

Order Details

Order Details Modal

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📋 Inventory Management - Real-Time Stock Control

Maintain optimal inventory levels with comprehensive stock management tools.

Stock Overview

Real-Time Stock Levels

• Live inventory across all locations
• Multi-location support (UK NDC, EU Central, UK Returns)
• Instant stock updates

SKU Management

• Complete SKU listing with quantities
• Location tracking
• Status indicators

Low Stock Alerts

• Configurable threshold settings
• Proactive notifications
• Prevent stockouts

T7DS (Trailing 7 Day Sales) Metrics

Sales Velocity Analysis

• Calculated sales velocity per SKU
• Days of Cover estimation
• Demand forecasting insights

Stock Status Indicators

• Good: Healthy stock levels
• Warning: Approaching low stock
• Low: Action required
• Critical: Immediate attention needed

Inventory Features

• Multi-Location Support: Track inventory across UK NDC, EU Central, and UK Returns
• Server-Side Sorting: Sort by any column for efficient data analysis
• Item History Viewer: Complete stock movement history
• FIFO Tracking: Stock age tracking calculated on-demand from Linnworks API
• Force Sync: Refresh inventory data instantly

Stock Details

Stock Details Modal

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📥 Inbound / Purchase Orders - Complete PO Management

Track and manage your purchase orders from creation to delivery.

Purchase Order Management

Complete PO Listing

• All purchase orders in one view
• Delivery tracking and status
• Supplier information

Status Tracking

• Open: PO created, awaiting delivery
• Partial: Partially received
• Received: Fully received
• Completed: Processed and closed

PO References

• Delivery number tracking
• Linnworks PO number reference
• Supplier PO numbers

PO Features

• Real-Time Updates: Delivery status updates as they happen
• Stock Reconciliation: Track expected vs received quantities
• Supplier Integration: Seamless supplier data flow
• Delivery Tracking: Expected vs received quantity tracking
• Progress Calculation: Delivery percentage calculation

PO Details

Purchase Order Details

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🔄 Returns Management - Streamlined Returns Processing

Efficiently manage returns with comprehensive tracking and classification.

Returns Visibility

Complete Returns Listing

• All returns in one centralized view
• Photo gallery integration
• Status tracking

Classification System

• RTI (Return to Inventory): Items ready for restocking
• Grade A: Like-new condition
• Grade B: Good condition with minor wear
• Grade C: Acceptable condition

Filtering Options

• Classification filtering
• Date range filtering
• Warehouse filtering
• Return reason tracking

Returns Features

Photo Gallery

• S3 presigned URLs for secure image access
• Auto-refresh for expired URLs
• Multiple photo viewing per return

Return Information

• Tracking ID and customer details
• Return reason classification
• Warehouse location
• Item condition details

Returns Details

Returns Details Modal

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👥 User Management & Authentication - Secure Access Control

Enterprise-grade security with role-based access control.

Role-Based Access Control

Authentication Features

• Secure Login: DynamoDB-based authentication
• Persistent Sessions: Stay logged in across devices
• Permission-Based UI: Features automatically hidden based on role
• PII Control: Customer data visibility controlled by permissions

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Security: All user access is logged and monitored. PII (Personally Identifiable Information) is only visible to users with appropriate permissions.

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🎭 Demo Mode - Experience the Portal

Try the portal with realistic demo data before committing.

Demo Features

Spremo Account

• Fully functional demo environment
• Realistic mock data across all features
• No real API calls - fully simulated

Demo Coverage

• Dashboard with sample metrics
• Sample orders with various statuses
• Demo inventory data
• Sample purchase orders
• Demo returns with classifications

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Try Before You Buy: Experience all portal features with our demo account. Contact [email protected] to request demo access.

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🆘 Support & Documentation - Always Here to Help

Comprehensive support resources at your fingertips.

Support Page

• Contact Information: Direct access to support team
• FAQ Section: Answers to common questions
• Troubleshooting Guides: Step-by-step problem resolution

Documentation Page

• User Guides: Comprehensive feature documentation
• Best Practices: Tips for optimal portal usage
• Video Tutorials: Visual learning resources

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⚡ Cross-Cutting Features - Power Your Workflow

Features that enhance every aspect of the portal.

Data Export

Available Everywhere

• CSV export on Orders, Inventory, and Purchase Orders
• Customizable column selection
• Date range filtering for exports

Export Features

• One-click export functionality
• Custom data selection
• Scheduled exports (coming soon)

Real-Time Sync

Force Sync Capabilities

• Force sync buttons on all major pages
• Background refresh capabilities
• Last updated timestamps

Sync Features

• Instant data refresh
• Background updates
• Sync status indicators

Responsive Design

Mobile-Friendly

• Optimized for all devices
• Touch-friendly interface
• Responsive layouts

User Experience

• Collapsible sidebar navigation
• Dark theme optimized for extended use
• Intuitive interface design

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Getting Started

Step 1: Request Access

Contact [email protected] to request access to the Customer Portal. Our team will:

• Set up your account
• Configure your permissions
• Provide login credentials
• Schedule an onboarding session

Step 2: Explore Demo Mode

Before going live, explore the portal features using our demo account:

• Familiarize yourself with the interface
• Test all features with sample data
• Understand the workflow
• Ask questions during onboarding

Step 3: Configure Your Settings

Once you have access:

• Set up your user preferences
• Configure notification settings
• Customize dashboard views
• Set inventory thresholds

Step 4: Start Managing Operations

Begin using the portal for:

• Order tracking and management
• Inventory monitoring
• Purchase order tracking
• Returns processing

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Benefits at a Glance

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Feature Comparison

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Next Steps

1. Request Access: Contact [email protected]
2. Explore Demo: Try the demo account to see all features
3. Schedule Onboarding: Book a session with our team
4. Start Using: Begin managing your operations

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Support

Need Help? Our support team is here to assist you:

• Email: [email protected]
• Portal Support: Available within the portal
• Documentation: Comprehensive guides and tutorials

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Related Documentation

• Getting Started Guide - Begin your API integration journey
• Integration Flow - Understand integration options
• Authentication Guide - Learn about API authentication
• API Overview - High-level API architecture

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Ready to Get Started? Contact [email protected] today to request access to the Spreetail Customer Portal and transform your fulfillment operations.